15/10/2020
Limassol, Cyprus
Full-Time

Client Relations Manager

Наталия Браузе
Наталия Браузе
HR менеджер
+357 25 355 255 (Office) +357 25 355 255 (Mobile) hr@wise-wolves.com

Wise Wolves Payment Institution Limited, part of WISE WOLVES GROUP, a European payment service provider, is seeking to recruit Client Relations Manager.

MAIN DUTIES AND RESPONSIBILITIES
  • Build trustful relationships with new and existing clients
  • Provide information to (potential) clients on the company's products and services
  • Process clients’ onboarding as prescribed by the regulatory body
  • Maintain clients’ file in paper and digital up to date
  • Recept requests for amendments, cancellation or recall of payment order
  • Ensure client’s satisfaction on a regular basis
  • Push up-sell or cross-sell services and products
  • Act as point of contact for complaints and escalate issues if any
  • Collaborate with internal teams to address clients’ needs
REQUIREMENTS
  • Experience in Banking, PSP, Brokerage
  • Working experience in client service/support; experience in sales is a plus
  • Proven track record of meeting and exceeding targets
  • Client-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well in a team
  • Good command of the Russian and English languages
  • Sound knowledge of MS Office, CRM skills are an advantage
  • BSc/BA
BENEFITS
  • Competitive salary
  • Office in the center of Limassol
  • Coffee, tea, and fruits in the office
  • Parking place or parking allowance
  • Visa arrangements and medical insurance (if applicable)
  • Strong team of professionals you can grow with
APPLICATION

If you think you are the right profile, please send an application letter and your resume to hr@wise-wolves.com with the subject header: "Client Relations Manager".

Join Wise Wolves, gain more from your professional life!